It is your responsibility to check the terms and conditions of your current service provider in relation to the mobile number you are transferring to Australia Post Mobile as you may have to pay a penalty or cancellation fees and there may be other consequences if you are ending an existing contract early.

TIP: To find your account number, log into your account on your current provider's website or smartphone app. Alternatively, search for an account related email sent from your current provider or call your current supplier's customer help line and ask for your account number.

I authorise Australia Post Mobile to transfer this number. I also confirm that this is my mobile account and that I have authority to request the transfer of this number. I also understand that Australia Post Mobile will only transfer my number once the details associated with my previous provider have been successfully validated. I’m also aware that if my handset is from another provider it might need to be unlocked and Australia Post Mobile can’t do this for me.

I understand and accept that by transferring my number I am terminating any contract with my previous provider, that no credit will carry over from this provider, and they may apply conditions or charge a fee, and I will also need to finalise my account with them after the transfer of my number to Australia Post Mobile has been completed. I acknowledge that switching to Australia Post Mobile may result in disconnection of services (including value added services) relating to the above mentioned mobile service number(s). A valid email address is required in order to receive transfer completion notification. I understand that information may be provided to other people to assist with account setup such asporting or fraud teams.

I understand that the number transfer will be rejected by my current mobile provider if the date of birth or account number I provide is incorrect, or if my mobile number is currently disconnected. Australia Post Mobile will make reasonable efforts to let me know about transfer completion on the day it happens, and will also let me know if there are any delays along the way that stop them completing the transfer (this includes incorrect information provided by the customer like, incorrect account number or date of birth).

During business hours transfers will usually take only a few hours but may take longer. They are usually complete within 3 business days. You can continue to use your old sim card until it stops working, there may be a short period of service interruption while your number transfers. Your sim card should be active shortly afterward or by 8pm that same day.

I acknowledge that my mobile number that I am transferring to Australia Post Mobile may be supplied to other carriers to allow call and messaging routing, complaint handling and network fault management.

By confirming to the Transfer I agree to enter into a new agreement with Australia Post Mobile. If I choose a Australia Post Mobile no lock-in contracts I’m free to leave whenever I want and if I choose a plan with a contract there are charges with terminating this contract early.

For Australia Post Mobile no lock-in contract plans or any Australia Post Mobile product paid monthly without a contract: If I leave before the end of my plan period Australia Post Mobile won’t refund the amount of my monthly payment.

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